We are committed to working towards improving the standards of practice and service within the banking industry. As part of this commitment, Rabobank Australia Limited is a signatory to the Banking Code of Practice (the ‘Code’). The Code governs the behaviour of banks, encouraging fair and ethical behaviour, with the goal to protect individual and small business customers.
The Code applies to you if, at any time Rabobank provides banking services or information, you are a customer or a prospective customer, and you are either:
a) An individual (who is not treated as a business under the Code);
b) A small business; or
c) An individual guarantor (or prospect guarantor) of a customer or prospect customer referred to in (a and b) above.
It is important to know that the Code may not apply to you, for example products and/or services issued by Rabobank Equipment Finance Limited or when you are not a small business.
Our clients are at the heart of everything we do at Rabobank. We take our commitments under the Code seriously. For more information on the Code, please watch this video here.
If you would like a copy of the Banking Code, please click on the link here which will take you to the Australian Banking Association website.
How to Contact Us
If you would like to know more about the Code or you have questions about the Code, please contact us on:
For Farm Business (Rurual Banking) clients
- Phone: 1800 025 484 (free call), Mon - Fri 6am - 8pm (Sydney time) or call your local area manager. If you’re overseas call: +61 2 8115 2240
- Email: Sydney.client.services@rabobank.com
- Mail: Client Services Manager, Rabobank, GPO Box 4577, Sydney, NSW 2001
- Call or visit your local branch and/or speak directly to your Rural Manager or contact your local Rabobank branch. Find your local branch here.
For Rabobank Online Savings clients
- Phone: 1800 445 445 (free call), Mon – Fri 6am – 8pm Sydney time). If you’re overseas call: +61 2 8115 2558
- Email: clientservicesAU@rabobank.com
- Mail: Client Services Manager, Rabobank, GPO Box 4577, Sydney, NSW 2001
If we have not lived up to your expectations in the Code, please let us know by raising a complaint, by visiting our Compliments and Complaints page.
Also if you want to report an alleged breach of this Code you can contact the Banking Code Compliance Committee (BCCC) by emailing: info@codecompliance.org.au.
Code of Operation
The Code of Operation is a code under which banks provide additional support for clients who receive certain specified income support payments from Services Australia or the Department of Veteran Affairs. The Code applies to the recovery of debts from overdrawn accounts where no repayment arrangement already exists. Rabobank is committed to supporting clients in these circumstances. To find out more, you can find a copy of the Code here or alternatively speak to your Account Manager.
We are committed to working towards improving the standards of practice and service within the banking industry. As part of this commitment, Rabobank Australia Limited is a signatory to the Banking Code of Practice (the ‘Code’). The Code governs the behaviour of banks, encouraging fair and ethical behaviour, with the goal to protect individual and small business customers.
The Code applies to you if, at any time Rabobank provides banking services or information, you are a customer or a prospective customer, and you are either:
a) An individual (who is not treated as a business under the Code);
b) A small business; or
c) An individual guarantor (or prospect guarantor) of a customer or prospect customer referred to in (a and b) above.
It is important to know that the Code may not apply to you, for example products and/or services issued by Rabobank Equipment Finance Limited or when you are not a small business.
Our clients are at the heart of everything we do at Rabobank. We take our commitments under the Code seriously. For more information on the Code, please watch this video here.
Also if you would like a copy of the relevant Code, please click on the link below.
- 2020 Code- Banking Code of Practice Effective from July 2021 and till 27 February 2025
- 2025 Code- the Banking Code of Practice effective from 28 February 2025
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If you would like to know more about the Code or you have questions about the Code, please contact us on:
For Farm Business (Rurual Banking) clients
- Phone: 1800 025 484 (free call), Mon - Fri 6am - 8pm (Sydney time) or call your local area manager. If you’re overseas call: +61 2 8115 2240
- Email: Sydney.client.services@rabobank.com
- Mail: Client Services Manager, Rabobank, GPO Box 4577, Sydney, NSW 2001
- Call or visit your local branch and/or speak directly to your Rural Manager or contact your local Rabobank branch.
For Rabobank Online Savings clients
- Phone: 1800 445 445 (free call), Mon – Fri 6am – 8pm Sydney time). If you’re overseas call: +61 2 8115 2558
- Email: clientservicesAU@rabobank.com
- Mail: Client Services Manager, Rabobank, GPO Box 4577, Sydney, NSW 2001
If we have not lived up to your expectations in the Code, please let us know by raising a complaint, by visiting our Compliments and Complaints page.
Also if you want to report an alleged breach of this Code you can contact the Banking Code Compliance Committee (BCCC) by emailing: info@codecompliance.org.au.
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Code of Operation
The Code of Operation is a code under which banks provide additional support for clients who receive certain specified income support payments from Services Australia or the Department of Veteran Affairs. The Code applies to the recovery of debts from overdrawn accounts where no repayment arrangement already exists. Rabobank is committed to supporting clients in these circumstances. To find out more, you can find a copy of the Code here or alternatively speak to your Account Manager.