We are committed to working towards improving the standards of practice and service within the banking industry. As part of this commitment, Rabobank Australia Limited is a signatory to the Banking Code of Practice (the ‘Code’). The Code governs the behaviour of banks, encouraging fair and ethical behaviour, with the goal to protect individual and small business customers.
Our clients are at the heart of everything we do at Rabobank. We are aligned with the Code as it represents ethical conduct, greater financial protection and increased transparency. More information about what it means for you can be found on the Australian Banking Association website by clicking here.
Our staff at Rabobank will be happy to provide you with a copy of the Code, or alternatively you can access the Code online by clicking here.
If you have any questions regarding the Code, please contact the Client Services Unit on 1800 025 484 between 6am – 8pm (Sydney time) or for Rabobank Online Savings Customers please call 1800 445 445 Monday to Friday between 6am – 8pm (Sydney time).
The Banking Code Compliance Committee (BCCC) will independently monitor compliance with the Banking Code of Practice to improve standards of practice and service in the Australian banking industry.
If you have a specific dispute that involves a breach of the Code please contact us first and then the bank dispute resolution provider (AFCA). If you want to report an alleged breach of this Code you can contact the Banking Code Compliance Committee (BCCC) by emailing: info@codecompliance.org.au.
Equipment Finance products are not covered by the Banking Code of Practice. These products are issued by Rabo Equipment Finance Limited or by De Lage Landen Pty Ltd (via a referral arrangement), which are not signatories to the Banking Code of Practice.
Code of Operation
The Code of Operation is a code under which banks provide additional support for clients who receive certain specified income support payments from Services Australia or the Department of Veteran Affairs. The Code applies to the recovery of debts from overdrawn accounts where no repayment arrangement already exists. Rabobank is committed to supporting clients in these circumstances. To find out more, you can find a copy of the Code here or alternatively speak to your Account Manager.