We’ve made it easy to find the information you need to know about giving someone access to your accounts or what we require so you can manage someone else’s banking.
There are different types of authorities to operate that we recognise. You can read more about these below.
- Third Party Authority
- Power of Attorney
- Adding a Power of Attorney
- FAQs
- External Links
Authorising a trusted third party to represent you
If things are a little tough and you’d like someone other than yourself, or a joint account holder, to speak to us on your behalf, please call or send us an email providing authorisation of a third party. You may choose to authorise a third party such as a family member, accountant, solicitor, financial adviser, financial counsellor or someone else whom you trust to liaise with Rabobank on your behalf. Once we receive your email, mail or call, we’ll contact you to verify your authorisation. We will also need to verify the identity of the third party. Keep in mind that you can cancel the third party authority at any time and limit the third party access to certain accounts.
For Farm Business (Rural Banking) customers
Phone: 1800 025 484 (free call), Mon - Fri 6am - 8pm (Sydney time) or call your local area manager. If you’re overseas call: +61 2 8268 4511
Email: Sydney.client.services@rabobank.com
Mail: Client Services Manager, Rabobank, GPO Box 4577, Sydney, NSW 2001
For Rabobank Online Savings customers
Visit our website: https://www.rabobank.com.au/banking/financial-hardship/
Phone: 1800 445 445 (free call), Mon – Fri 6am – 8pm Sydney time). If you’re overseas call: +61 2 8268 4513
Email: clientservicesAU@rabobank.com
Mail: Client Services Manager, Rabobank, GPO Box 4577, Sydney, NSW 2001
Financial Counsellors
A Financial Counsellor provides free, independent expert advice and support to individuals who are experiencing financial hardship.
If you’re using a Financial Counsellor and would prefer Rabobank to discuss your situation with them directly on your behalf, please let us know. To provide authorisation, the Financial Counsellor will need to send or email us the following completed documents:
- Financial Counsellor Cover Letter (Click here for the template); and
- Financial Counsellor Agency Letter (Click here for the template), as the account holder.
For more information about how we work with Financial Counsellors, refer to the Financial Counselling Agency Guide produced by Financial Counselling Australia
More about Financial Counselling
If you’d like to find out about professional financial counselling and the services available, go to Financial Counselling Australia’s website: (http://www.financialcounsellingaustralia.org.au/) or phone the toll-free number on 1800 007 007.