Why have we made this change?
The third-party provider that processed cheques for many financial institutions, including Rabobank, ceased providing this service on 24 May 2024. To address the declining use of cheques in the financial industry, Rabobank offers safer, faster and more reliable payment alternatives.
The Australian Government has also announced that cheques will be phased out by 2030 in Australia.
Payment Options
You will benefit from more secure payments methods by using some of the following convenient digital ways for paying and getting paid*:
Internet Banking
- If you have your payee’s BSB and Account Number, you can make a transfer to their bank account
- Pay bills or invoices using a BPAY biller code. Save the biller details for future payments
- See panel to the right for helpful 'How to' videos.
Mobile Banking
- When you are on the move, BPAY and Pay Anyone is also available on your mobile app
- See panel to the right for helpful 'How to' videos.
Card Payment
- Make payments in person, online or over the phone using your VISA debit card
- Added security with a PIN and CVV
Our Telephone Banking
Call Client Services team to:
- Make transfers or payments
- Find account balances and transactions
* If these methods are available to your product
What is not changing?
- Australia Post over the counter cheque deposits using your VISA Debit card or Barcode deposit slip.*
- Deposit Books will remain available to manually order through our Client Services team. Simply call us on 1800 025 484.
*Refer to your Rabobank account statement or use our Deposit Book for your Barcode deposit slip.
FAQs
If the nominated account has Rabobank Internet Banking capability, then you could log into Rabobank's Internet Banking to perform the transfer to the third-party account. Or alternatively, organise this payment by requesting a disbursement authority form from the Client Services team, as those payments are going to a Third Party and certain security requirements need to be met.
At this stage, NCC clients could contact the Client Services team to request a transfer of funds from their NCC loan to the nominated account and this can be done over the phone without written instructions.
If the nominated account has Rabobank Internet Banking capability, then you could log into Rabobank's Internet Banking to perform the transfer to the third-party account. Or alternatively, organise this payment by requesting a disbursement authority form from the Client Services team, as those payments are going to a Third Party and certain security requirements need to be met.
At this stage, NCC clients could contact the Client Services team to request a transfer of funds from their NCC loan to the nominated account and this can be done over the phone without written instructions.
There is no change to clients' ability to deposit cheques through Australia post, this current process will remain on-going.
'Payments' refers specifically to payments you are making to your payees.
For more information on frauds and scams please visit the Security Tips page.
Contact us
We are here to help you with any queries you may have about this change, so please contact your Account Manager, Branch staff or our Client Services team on 1800 025 484 (from overseas +61 2 8268 4511) Monday to Friday between 6am and 8pm (AEST time).