Disability

Sometimes a condition can affect your mobility, capability or dexterity limiting your ability to maintain, or regain, control of your finances. This includes:

injuries resulting in short/long term memory loss.
hearing or vision impairment.
assistance walking or wheelchair bound, that could prevent you from accessing a branch, product and/or services; or fully understanding our products and services.

We recognise that someone living with a disability is diverse, and everyone has unique experiences. We understand that someone living with a disability are the experts on their individual experiences, but are not defined by their disability. We want to work with you to improve access to our products and services if you are living with a disability.

If you tell us you identify with any form of disability, we will work with you to find suitable ways for you to access and undertake your banking with the importance of freedom and dignity, regardless of the presence of impairments.

1338792458

For information on what support services and information please click on the links below.

Should you require additional assistance, Rabobank has the following services available to you:
- National Relay Service (NRS)- A Government initiative that offers phone service for people who have speech and hearing impairments. It is available free of charge through the following channels by:
- Phone
  - Voice Relay number: 1300 555 727
  - SMS Relay number: 0423 677 767
  - Talk to Text number: 133 677
- Internet
  - National Relay Chat Call services: https://nrschat.nrscall.gov.au/nrs/internetrelay
  - National Relay service: https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/nationalrelay-service
Power of Attorneys- We have made it easy to find the information you need to know about giving someone access to your accounts or what we require so you can manage someone else’s banking. If you would like to get general information on Power of Attorneys to understand:
- the different types of power of attorneys you can put in place on your accounts.
- how power of attorney arrangement will work on your account.
- how to revoke an existing power of attorney or appointed a new attorney on your accounts.

Please click on the “Power of Attorney (POA) & Authorities” website for more information.

We also have this additional information on external support providers. Please click on the links below:

Disability

Rabobank Corporate

Feeds

Social

Contacts

Apps