FAQs - Mobile Banking

To register on the mobile app, you will need to first register using Farm Business online.

Once you have registered online, you can now register on the Rabobank Farm business Mobile app using your username and passcode (PIN + token code).

Click on 'Login using RSA' and follow the prompts.

 

RSA is the token you should have received in the mail, and you will need it to access online banking.

If you need further information, please contact us on 1800 025 484.

 

To change your mobile app PIN, you can do so by:

  1. Tapping on the menu
  2. Tap PIN/Biometrics then select Change PIN
  3. Enter in your current PIN
  4. Enter in new PIN
  5. Confirm your new PIN
  6. PIN changed successfully
  7. You will then be logged out and you'll need to log back in with your new PIN

 

If you've forgotten your mobile banking PIN, you can reset your registration from the app log in screen by tapping "I forgot my PIN". You'll be prompted to reset your registration using your username and passcode (just like when you first registered for mobile banking).


If your Mobile PIN has been locked, you can reset your registration from the app log in screen by tapping "I forgot my PIN". You'll be prompted to reset your registration using your username number and passcode (just like when you first registered for mobile banking).


Yes, you can download and register the Rabobank Farm Business Mobile App on multiple devices.

You'll need your username and passcode to register the first time.


Watch 'how to' video

Or please refer to our Internet Banking FAQs.

You will see the Rabobank Mobile Banking App icon on your mobile device screen.

You will need to download the Rabobank Mobile App onto your new mobile device and re-register your details. You should also call Rabobank on 1800 025 484 and request that your old device to be de-registered.

Rabobank's Farm business Mobile app for Australia is available on the Apple App store for Apple devices and Google Play store for Android devices. Simply search for the latest version by typing in "Rabobank Farm Business Mobile AU" and follow the download prompts.

 

You will be asked to enter your Rabobank Internet Banking Token Code, your Username and 4 digit code.

You should report the issue as soon as possible by calling us on 1800 025 484. It is also suggested that you contact your telecommunication provider to deactivate your SIM.

You are not able to either view or amend future dated payments in the Rabobank Mobile Banking App. Please modify these payment details using your Rabobank Internet Banking.

Yes, you need to have an active account with access to Rabobank Internet Banking.

Yes, you can download the Rabobank Mobile Banking App to an additional handset however, you will need to download and re-register the App on the additional device.

Yes, it includes the latest hardware and software protection in addition to your 6 digit login.

There is a 'Forgotten your PIN?' feature on the login screen. Simply select and re-register your details.

The Rabobank Mobile Banking App does not offer a receipt print function, however as you progress through a transaction you are able to take a screen shot (saved as a picture on your device) if you would like to keep a receipt and print at a later date.

The Rabobank Customer Service Unit will be happy to assist you on 1800 640 442 between 8am and 6pm Monday to Friday, Sydney time.

The information displayed from Balance Peek is the same as it would be displayed on an ATM receipt. No names or account numbers are visible.

Tap or drag the top left corner of your mobile screen.

Simply go to the home menu and select 'Sign Out' which can be found on the top left of the page or simply tap your mobile device's 'Home' button and you will be logged off automatically.

No, you cannot change your daily transaction limit for mobile banking. For higher limits, please use Rabobank Internet Banking from your computer.

It's free, however you have to pay the relevant download usage costs according to your mobile plan.

iPhone (iOS 6.1.1 and above) and Android (v 4.1 and above). Please note the speed of performing transactions is determined by your internet connection of your telecommunication provider.

Balance Peek allows users the option to view their balances without having to login. You can set up Balance Peek for up to three accounts per entity at any time when you are in the Rabobank Mobile Banking App.

Select your preferred interest rate from the available options. Click on the back (<) arrow at the top left-hand of the screen to return to the overview screen to return to the overview screen and complete your fixed rate booking.


For more information about closing your account:

For Rabobank Australia loan related accounts, please contact your Rural Manager or visit a branch located on our website. You will need to provide a request in writing that is signed by all account holders and security providers. The attached form may be used to assist with this process. Once all of the information required has been received, we will close your account as soon as practicable, and generally within 6 weeks from receipt of all of the required information.

For all other Rabobank Australia accounts, please call us on 1800 025 484, or if you are overseas on (+612) 8268 4511 between the hours of MON-FRI 6 a.m. – 8 p.m. (Sydney time). You may also contact your local branch. For Deposit accounts, we will generally close the account within 5 days once all required information is received.